Terms and Conditions


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Effective from 9th March 2020


1.1 In this Agreement:
Agreement means these General Terms and the Order Form (and in the event of any inconsistency between the General Terms and the Order Form, the terms of the Order Form will apply);
Affiliate means(in relation to each Party) any person or entity that directly, or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with that Party;
Business Day means a day other than a Saturday, Sunday or statutory holiday as defined in the province of residence of the Customer;
Data Protection Legislation means any federal or provincial law, regulation or directive on the protection of individuals with regard to the processing of personal data and on the collection, movement and security of such data, including, to the extent applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act respecting the protection of personal information in the private sector (Quebec), the Personal Information Protection Act (Alberta) and the Personal Information Protection Act (British Columbia);
Equipment means the equipment to be provided by Lumi to Customer as set out on the Order Form;
Event means an event or series of events designed, scripted, developed and/or deployed by Customer to Respondents or by
Lumi to Customer using the Lumi Dashboard and/or any Lumi Apps, Equipment or Lumi Software;
Fees means the amounts set out in the Order Form;
Intellectual Property Rights means all intellectual property rights on a world-wide basis whether currently in existence or otherwise and whether vested or contingent including (without limitation) copyright (including foreign language translation rights), design rights, database rights, rights in any domain names, registered designs, patents, trademarks, trade names, signs and other designations provided the foregoing are of a proprietary nature and all similar rights whether registered or otherwise (including, without limitation, all extensions, reversions, revivals and renewals thereof).  The above shall include, in relation to registrable rights, any applications made or rights to make applications in respect of any such rights;
Lumi Apps means Lumi Join, Lumi Show, Lumi Say or any other mobile application made available by Lumi (whether as a standalone mobile application or as incorporated within an integrated mobile application) as amended and/or updated by Lumi from time to time in its discretion;
Lumi Dashboard means the interactive web-based portal made available by Lumi to Customer for the purposes of scripting, designing and deploying an Event to Respondents as well as generating real-time reports of data collected through the Events; 
Lumi Software means any software used or supplied by Lumi in connection with the performance of this Agreement (including, without limitation, any software embedded in the Lumi Dashboard, the Lumi Apps and/or the Equipment) and any material arising from the use or manipulation of such software;
Online Stores means the App Store, the Android Market and any other websites or portals where versions of the Lumi Apps App are made available for download at Lumi’s discretion from time to time;
Online Terms of Use means Lumi’s terms and conditions of use in effect from time to time as published at: http://www.lumiinsight.com/apps-terms-and-conditions-privacy-policy/
Order Form means the order form to which these General Terms are attached;
Party means either Lumi or Customer as the context requires;
Raw Data means any information or data relating to Respondents supplied by Customer, but excluding Respondent Data;
Respondent means any individual to whom all or any part of the Lumi Dashboard, the Lumi Apps, the Equipment and the Lumi Software is made available and/or who provides a response at an Event in connection with this Agreement;
Respondent Data means information or personal data protected by Data Protection Legislation provided by a Respondent in the course of responding at an Event;
Services means the services to be provided by Lumi to Customer as set out on the Order Form;
Term has the meaning given to it in the Order Form.
(a) where Customer requires Services only from Lumi, the provisions of this Agreement relating to Equipment shall not apply to the extent that such provisions relate to Equipment (but shall apply to the extent that such provisions relate to Services; and
(b) where Customer requires Equipment only from Lumi, the provisions of this Agreement relating to Services shall not apply to the extent that such provisions relate to Services (but
shall apply to the extent that such provisions relate to Equipment.

This Clause 2 shall apply only if Services are to be provided by Lumi to Customer pursuant to this Agreement.
2.1 Subject to execution of this Agreement and payment of the Fees, Lumi shall grant to Customer a personal, non-exclusive, non-transferable right to access and utilize the Lumi Dashboard for the duration of the Term as is required within the express scope of the Services.
2.2 Lumi shall:
(a) if and to the extent required within the express scope of the Services, use commercially reasonable efforts to make the Lumi Apps available to Respondents free of charge via the Online Stores and subject to each Respondent’s acceptance of the App T&Cs and their ability to download, install and operate the Lumi Apps App on a compatible device;
(b) host (or procure hosting of) research and/or event content and Respondent Data in accordance with Clause 8; and
(c) provide such other equipment and/or services as set out in the order form and/or as may be agreed with Customer from time to time at agreed rates.
2.3 Customer shall:
(a) ensure that only Customer’s employees who have been given a specific user name and have accepted the Lumi Dashboard Terms of Use ("Authorized Users") access the System; and
(b) ensure that the Authorized Users comply with the Online Terms of Use and Customer shall be liable for the acts and omissions of the Authorized Users as though they were the acts or omissions of Customer.
2.4 Customer acknowledges that Lumi shall not be responsible for:
(a) sourcing, procuring or managing the relationship of Respondents, unless expressly included within the Services set out on the Order Form; or
(b) verifying the integrity, accuracy, reliability, quality or legality of any Raw Data, Respondent Data or any event content.
2.5 If the Services include Lumi’s development of a customer-branded version of a Lumi App (“Branded Lumi App”), then:
(a) Lumi shall develop a Branded Lumi App containing Customer’s name and branding, in accordance with specifications and timeframes agreed to by the Parties;
(b) All Intellectual Property Rights in the Branded Lumi App shall be and remain vested in Lumi;
(c) Customer shall pay the additional Fees set out on the Order Form in respect of hosting and deployment of  the Branded Lumi App, for so long as it remains available on an Online Store; and
(d) Lumi shall remove the Branded Lumi App from Online Stores within 30 days’ of receiving written notice from Customer requesting it to do so.

This Clause 3 shall apply only if Equipment is to be provided by Lumi to Customer pursuant to this Agreement.
3.1 Subject to execution of this Agreement and payment of the Fees, Lumi agrees to provide the Equipment for rent and Customer agrees to rent the Equipment under the terms of this Agreement.
3.2 Loss of or Damage to Equipment
(a) Customer agrees to pay an insurance fee to cover damage to the Equipment for the term of this Agreement.
(b) Customer shall at all times during the term of this Agreement have a duty of care to treat the Equipment with at least the same standard of care as it does its own assets. Such care shall include, without limitation, the provision of a safe and secure environment for, where appropriate, the transportation, storage and use of the Equipment.
(c) If the Equipment is lost or damaged as a result of Customer not complying with Clause 3.2(b), or otherwise due to Customer’s negligence or any negligent act or omission by Customer’s employees, contractors, suppliers or any third parties under its control, Customer shall pay to Lumi, on demand, the standard list price for purchase of the Equipment so lost or damaged.
(d) Customer shall at all times and in all respects indemnify Lumi on demand against and from any and every expense, liability, loss, claim or proceeding whatsoever in respect of any personal injury whatsoever and in respect of damage to any property whatsoever (including the Equipment) arising out of or in connection with or consequent upon the hire, delivery, use, misuse, non-use, collection or return of the Equipment by Customer or any part thereof.
3.3 Termination of Rental and Agreement
Lumi shall be entitled at any time and for any reason whatsoever without explanation, to terminate this Agreement (such termination to be effective immediately) and to repossess or withdraw the Equipment or any part thereof. In the event that Lumi so terminates the Agreement no cancellation fee will be payable by Customer.
3.4 Return of Equipment
Where Customer is responsible for arranging transportation of the Equipment, the Equipment must be returned to Lumi prior to 5:30 p.m. on the final Date of Rental unless otherwise arranged. Late returns will be charged at Lumi’s then current daily hire rate.
3.5 Electrical Equipment
Customer acknowledges that the Equipment comprises electrical equipment and should normally be used with plugs and/or sockets as fitted but if temporarily replaced with other suitable plugs or sockets, this must be carried out by a competent person who must also reinstate to the original condition and under no circumstances should electrical Equipment be used without it being correctly earthed unless it is of double insulated construction. Lumi shall not be liable for any liability arising from any failure of Customer to comply with this Clause.
3.6 Responsibility
(a) Risk in the Equipment transfers to Customer where it takes receipt of it and, in such circumstances, continues until Lumi confirms receipt of the return of all Equipment. Customer agrees that it will not sell or otherwise part with control of the Equipment unless it is using a third party carrier for transportation.  Where Customer uses a third party carrier for transportation, Customer has a duty of care to select a reliable and reputable third party carrier and Customer will co-operate fully with Lumi to enable Lumi to make a claim against the third party carrier if required.
(b) Customer undertakes to ensure that (i) no one uses the Equipment who is not properly instructed, (ii) it shall not allow the Equipment to be misused; and (iii) it shall ensure that no one but its or Lumi’s authorized representatives have access to the Equipment.
(c) Customer hereby acknowledges that it is responsible for satisfying itself as to the suitability and fitness for its own purpose(s) of the Equipment and that Lumi shall not be liable for any failure of the Equipment to meet the requirements of Customer save as explicitly set out herein.

4.1 Customer shall pay the Fees to Lumi in accordance with the Order Form and this Clause 4.
4.2 Payments due under this Agreement shall be made in cleared funds within 30 days of the date of the relevant invoice.
4.3 Lumi may charge interest on the balance of any overdue invoice at the rate of 3% above the prime rate of the Desjardins Group (Caisse centrale Desjardins) from time to time calculated daily on the outstanding balance, from 31 days following the date of the invoice until payment is received by Lumi.
4.4 The Fees and other amounts payable to Lumi under this Agreement are exclusive of all applicable sales, use or similar taxes, which will be invoiced to Customer at the rate and in the manner from time to time prescribed by law.
5.1 All Intellectual Property Rights in the Lumi Dashboard, the Lumi Apps, the Equipment and the Lumi Software and any other materials used or supplied by Lumi in connection with the performance of this Agreement (such Intellectual Property Rights and materials together being the "Lumi Materials") shall remain vested in Lumi (or its licensors) and Customer may not copy or keep any Lumi Materials.
5.2 Customer undertakes not to translate, decompile or reverse-engineer any part of the Lumi Software or allow any third party to carry out such activities unless prior agreement is received in writing from
5.3 The Customer may only use the Lumi Software on the Equipment, as defined in Section 1.1., or other equipment authorized by Lumi.
5.4 All Intellectual Property Rights in research and event content, Raw Data and Respondent Data (the "Customer Materials") shall remain vested in Customer (or its licensors).
5.5 Customer grants to Lumi a non-exclusive, royalty-free licence to use Customer Materials (and including a right to sub-licence) for the purpose of performing its obligations under this Agreement.
5.6 Neither Party may use the other Party’s name, trademarks, logo or service marks except as expressly permitted in this Agreement or with their prior written consent.
5.7 Each Party shall notify the other immediately if it becomes aware of any unauthorized use of the other’s Intellectual Property Rights and will assist the other (at the other’s costs) in taking all reasonable steps to defend their rights therein.

6.1 This Agreement commences on signature of the Order Form by the Parties.  Subject to Clause 6.2, this Agreement will terminate when all Parties have discharged their contractual obligations under this Agreement.
6.2 Either Party may terminate this Agreement immediately upon written notice to the other Party:
(a) under Clause 12.4; or
(b) in the event of a material breach of this Agreement by the other Party which is not remediable or, if remediable, is not remedied within thirty (30) days after the service by the Party not in default of a written notice on the other Party, specifying the nature of the breach and requiring that the same be remedied; or
(c) if the other Party shall cease carrying on business in the normal course, or goes into insolvency or liquidation (not being a members’ voluntary winding up) or administration or a receiver is appointed over any part of its undertaking or assets.
6.3 On termination of this Agreement under Clause 6.2 or expiration of this Agreement for any other reason:
(a) subject to Clause 8.1, all licences granted under this Agreement shall immediately terminate;
(b) Customer shall promptly pay to Lumi all Fees due, including in respect of services performed, up to the date of termination or expiration; and
(c) each Party shall return and make no further use of any equipment, property, materials and other items(and all copies of them) belonging to the other Party.

7.1 Early cancellation of this Agreement prior to expiration of the Term by Customer shall make it liable to pay to Lumi the cancellation charges as set out in Clause 7.2. The Parties recognize that such Cancellation Charges are reasonable and just in the event of early cancellation and reflect the costs incurred by Lumi for Services and/or Equipment rendered and/or provided prior to the receipt of such notice of cancellation.
7.2Cancellation Charges
(a) If Customer cancels 60 days or more prior to the Relevant Date, the charge shall be 10% of Fees;
(b) If Customer cancels less than 60 days prior to the Relevant Date, the charge shall be 50% of Fees;
(c) If Customer cancels less than 30 days prior to the Relevant Date, the charge shall be 100% of Fees;
For the purposes of this Clause 7.2, the “Relevant Date” shall be the
earlier of subscription date, the go-live date and the Event date.
7.3 Subject to Clause 6.2, cancellation charges shall be due and payable immediately upon notice of cancellation of the Agreement by Customer.
7.4 Any reduction in the Services or the Equipment requested by Customer after signature of the Order Form will be treated as a cancellation for the purposes of this Agreement and the cancellation charges as set out in Clause 7.2 will apply to any Services or Equipment so cancelled.

8.1 All Respondent Data shall be owned by Customer. Customer hereby grants to Lumi a perpetual, non-exclusive and royalty-free licence to use the Respondent Data and the Raw Data for its own purposes provided that such use is on an aggregated basis and does not identify, or reveal any personally identifiable information regarding, any individual Respondent.
8.2 Lumi shall, as necessary for the performance of its obligations under this Agreement:
(a) process the Respondent Data and Raw Data solely in accordance with Customer’s lawful instructions from time to time; and
(b) take appropriate measures to prevent unauthorized or unlawful processing of the personal data or its accidental loss, destruction or damage.
8.3 Customer agrees and acknowledges that the Respondent Data and the Raw Data may be hosted, stored and/or processed by third party service providers on Lumi’s behalf.
8.4 Customer represents, warrants and undertakes that:
(a) it has obtained from the relevant individuals to whom such personal data relates sufficient consents in order for Lumi and any relevant third parties to be able to lawfully process it in accordance with this Agreement;
(b) in collecting, processing and supplying such personal information, it has complied with the Data
Protection Legislation and all other applicable laws and regulations; and
(c) receipt or use of such personal data by Lumi and/or any relevant third parties in accordance with
Customer’s instructions will not put Lumi and/or any relevant third party in breach of any Data Protection Legislation or other applicable laws or regulations, or infringe the rights of any third party, and indemnifies Lumi and its Affiliates and third party suppliers against any loss, cost or damage arising out of any breach of any of the above representations, representations or undertakings.
8.5 Notwithstanding any other term herein, Lumi reserves the right to use in any way it thinks fit any skills, knowledge and techniques acquired by it in providing the Services and the Equipment pursuant to this Agreement.

9.1 Each Party warrants to the other that:
(a) it has full power and authority to enter into this Agreement and grant the rights set out within it, and that by doing so it will not be in breach of any obligation to a third party; and
(b) it shall comply with all applicable laws, including without limitation Data Protection Legislation, in performing its obligations under this Agreement.
9.2 The express terms of this Agreement are in lieu of all warranties, representations, guarantees, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law. THE LUMI DASHBOARD, THE LUMI APPS, THE EQUIPMENT AND ANY OTHER PRODUCTS OR SERVICES SUPPLIED BY LUMI UNDER THIS AGREEMENT ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTY AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR THAT THEY ARE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION.

10.1 Other than as provided in Section 10.2, Customer shall indemnify, defend and hold Lumi, its Affiliates, and agents harmless from and against, and Lumi, its Affiliates, and agents shall not be responsible for any and all losses, suits, claims, damages (including to the Equipment), costs, attorneys’ fees and expenses, payments, and liabilities of whatever kind or nature (collectively, “Losses”) arising out of or in any way related to this Agreement, including Losses attributable to the duties or actions of Lumi, its Affiliates, and agents, including the reasonable costs and expenses of defending itself against any Losses or enforcing this Agreement.
10.2 Lumi shall only be liable for any loss or damage determined by a court of competent jurisdiction to be a result of Lumi’s gross negligence or willful misconduct; provided that any liability of Lumi, whether in contract, tort, or otherwise shall be limited in the aggregate to the fees and charges received by it, but not including reimbursable expenses.
10.3 Notwithstanding anything in this Agreement to the contrary, neither Party shall be liable to the other for any incidental, indirect, special, or consequential damages of any nature whatsoever, including, but not limited to, loss of actual or anticipated income or profits, loss of goodwill or reputation, loss of anticipated savings whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known, and even if apprised of the possibility of such damages.

11.1 Each of the Parties acknowledges that, whether by virtue of and in the course of this Agreement or otherwise, it shall receive or otherwise become aware of information relating to the other Party, its clients, customers, businesses, business plans or affairs, which information is proprietary and confidential to the other Party ("Confidential Information").
11.2 Confidential Information shall include any document marked "Confidential", or any information which the recipient has been informed is confidential or which it ought reasonably to expect the other Party would regard as confidential.
11.3 Confidential Information shall exclude information which:
(a) at the time of receipt by the recipient is in the public domain;
(b) subsequently comes into the public domain through no fault of the recipient, its officers, employees or agents;
(c) is lawfully received by the recipient from a third party on an unrestricted basis; and/or
(d) is already known to the recipient before receipt hereunder.
11.4 Each of the Parties undertake to maintain the confidentiality of the other Party’s Confidential Information at all times and to keep the other Party’s Confidential Information secure and protected against theft, damage, loss or unauthorized access.  Neither Party shall at any time, whether during the term of this Agreement or at any time thereafter, without the prior written consent of the other Party, use, disclose, exploit, copy or modify any of the other Party’s Confidential Information, or authorize or permit any third party to do the same, other than for the sole purpose of the exercise of its rights and/or the performance of its obligations hereunder.
11.5 Each of the Parties undertakes to disclose the other Party’s Confidential Information only to those of its employees, Affiliates, professional advisors and (in the case of Lumi only) to service partners to whom, and to the extent to which, such disclosure is necessary for the purposes contemplated under this Agreement.
11.6 Neither Party shall be in breach of this Clause 11 if it discloses the other Party’s Confidential Information in circumstances where such disclosure is required by law, regulation or order of a competent authority, provided that the other Party is, to the extent practicable, given reasonable advance notice of the intended disclosure and a reasonable opportunity to challenge the same.
11.7 The terms of and obligations imposed by this Clause 11 shall survive the termination of this Agreement for any reason.

12.1 Neither Party shall be liable for any delay in performing or failure to perform its obligations hereunder to the extent that and for so long as the delay or failure results from any act, event, non-happening, omission or accident beyond its reasonable control (a "Force Majeure Event").
12.2 Force Majeure Events shall include but not be limited to the following:
(a) strikes (other than of its own staff), lock-outs or other industrial action;
(b) civil commotion, riot, invasion, war (whether declared or not) or threat of or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of all means of public or private transport, or any communications or information network (including the internet);
(e) unavailability of any electricity or other utilities, or unavailability or material change in any third party technologies or platforms (or the rules governing such technologies or platforms) which is not due to act or omission of a Party to this Agreement;
(f) error, failure, interruption, delay or non-availability of any goods or services supplied to Lumi by a third party; or
(g) compliance with any change in  law or change in  regulation which would prohibit the performance of any obligation pursuant to this Agreement.
12.3 The Party whose performance is affected by a Force Majeure Event shall, within two (2) Business Days of becoming aware of the Force Majeure Event, provide a written notice to the other Party, giving details of the Force Majeure Event, its likely duration and the manner and extent to which its obligations are likely to be prevented or delayed.
12.4 If any Force Majeure Event occurs, the date(s) for performance of the affected obligation(s) shall be postponed for so long as is made necessary by the Force Majeure Event, provided that if any Force Majeure Event continues for a period of or exceeding 30 (thirty) days the non-affected Party shall have the right to terminate this Agreement forthwith on written notice to the affected Party.  Each Party shall use its reasonable endeavours to minimise the effects of any Force Majeure Event.

13.1 Any notice, invoice or other communication which either Party is required by this Agreement to serve on the other Party shall be sufficiently served if:
(a) sent by personal delivery, registered or certified mail, return receipt requested, to the other Party at the address specified in this Agreement (or such other address as is notified to the other Party in writing); or
(b) sent by email or facsimile to that Party, using the details provided in the Order Form provided that email and/or facsimile shall not be sufficient for notices of termination or of a claim.
13.2 Notices sent:
(a) by personal delivery shall be deemed to have been given upon the day on which it is actually received by the relevant Party;
(b) by registered post or recorded delivery shall be deemed to be served three (3) Business Days following the day of posting;
(c) by facsimile transmission shall be deemed to be served on the day of transmission if transmitted before 4.00 p.m. on a Business Day, but otherwise on the next following Business Day; and
(d) by email shall be deemed to be served upon receipt by the sending Party of an email (emanating from the email address of an authorized representative of the relevant Party) which confirms receipt of the notice. For the avoidance of doubt, an automatically generated ‘read receipt’ or ‘delivery receipt’ does not constitute confirmation of receipt for the purposes of this Clause.

14.1 Customer acknowledges that Lumi relies on third parties to deliver its products and services, and therefore consents to Lumi sub-contracting performance of certain parts of its obligations under this Agreement to such third parties.
14.2 Neither Party may assign, novate, or transfer this Agreement or any part of it without the prior written consent of the other, save that Lumi may assign, novate or transfer all or part of it to an Affiliate on prior written notice to Customer.

Except in respect of Affiliates of Lumi, a person who is not a Party to this Agreement has no enforceable benefit or any right to enforce any term of this Agreement.

16.1 Subject to Clause 8.4, the failure of any Party to enforce or to exercise at any time or for any period of time any term of or any right pursuant to this Agreement does not constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect that Party’s right later to enforce or to exercise it.
16.2 Lumi shall be entitled to describe, in general terms, its relationship with Customer and its provision of the Services and the Equipment in publicity materials, and to include Lumi branding on the Lumi Apps, the Lumi Dashboard and other Lumi Materials. 
16.3 If any term of this Agreement is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from this Agreement and shall in no way affect the legality, validity or enforceability of the remaining terms provided that if any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid.
16.4 This Agreement contains all the terms agreed between the Parties regarding its subject matter and supersedes any prior agreement, understanding or arrangement between the Parties, whether oral or in writing. Each of the Parties acknowledges and agrees that:
(a) in entering into this Agreement it has not relied on, and shall have no remedy in respect of, any statement, representation, warranty or understanding other than the statements, representations, warranties and understandings expressly set out in this Agreement; and
(b) its only remedies in connection with any statements, representations, warranties and understandings expressly set out in this Agreement shall be for breach of contract as provided in this Agreement
16.5 This Agreement shall be governed by and construed in accordance with the provincial laws of the province of Quebec (and the federal laws of Canada as they may apply), and all claims relating to or arising out of this Agreement, shall be governed by the laws of the province of Quebec (and the federal laws of Canada as they may apply).  Any dispute arising out of or in connection with this Agreement, or related to any matter which is the subject of this Agreement shall be subject to the exclusive jurisdiction of the courts of the province of Quebec, judicial district of Montreal.
16.6 Nothing in this Agreement is intended to or shall operate to create any actual or apparent agency, employer-employee, partnership, or joint venture of any kind between the Parties or to authorize either Party to act as agent for the other, and neither Party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way.
16.7 No modification or variation of this Agreement (or any document entered into pursuant to or in connection with this Agreement) shall be valid unless it is in writing and signed by or on behalf of
each of the Parties to this Agreement.
16.8 Any provision of this Agreement which by its terms is intended to survive the termination of this Agreement, including Sections 5, 10, and 11, shall survive the termination of this Agreement.
16.9 The headings contained in this Agreement are for reference only and shall not affect in any way the meaning or interpretation of the Agreement.
16.10     The parties acknowledge and agree that the present Agreement be drafted in the English language. Les parties à la présente convention reconnaissent et acceptent que cette dernière soit rédigée en langue anglaise.


Date d’entrée en vigueur : 9 mars 2020



  1. 1.1. Dans cet Contrat: 

Contrat désigne les présentes Conditions générales et le bon de commande (et en cas de divergence entre les Conditions générales et le bon de commande, les conditions du bon de commande s'appliqueront); 

Affilié signifie (en relation avec chaque Partie) toute personne ou entité qui, directement ou indirectement, par l’intermédiaire d’un ou de plusieurs intermédiaires, contrôle ou est contrôlée ou est sous contrôle commun avec cette Partie; 

Jour ouvrable désigne un jour autre qu'un samedi, un dimanche ou un jour férié tel que défini dans la province de résidence du client; 

Législation sur la protection des données désigne toute loi, réglementation ou directive fédérale ou provinciale sur la protection des personnes à l'égard du traitement des renseignements et données personnels et sur la collecte, le mouvement et la sécurité de ces  renseignements et données, y compris, dans la mesure applicable, la Loi sur la protection des renseignements personnels et les documents électroniques (fédérale) et la Loi sur la protection des renseignements personnels dans le secteur privé (Québec), de même que la Personal Information Protection Act (Alberta) et la Personal Information Protection Act (Colombie-Britannique); 

Équipement: l'Équipement à fournir par Lumi au client, tel qu’indiqué sur le bon de commande; 

Un événement désigne un événement ou une série d’événements conçus, scénarisés, développés et / ou déployés par le client auprès des Répondants ou par Lumi au client à l'aide du tableau de bord Lumi et / ou de toute application, Équipement ou logiciel Lumi; 

Frais désigne les montants indiqués dans le bon de commande; 

Les droits de propriété intellectuelle désignent tous les droits de propriété intellectuelle sur une base mondiale, qu’ils soient existants ou non, qu’ils soient acquis ou subordonnés, y compris (sans limitation) les droits d’auteur (y compris les droits de traduction en langue étrangère), les droits de conception, les droits de base de données, les droits sur les noms de domaine. , dessins, brevets, marques déposées, noms commerciaux, signes et autres désignations enregistrés, à condition que les éléments susmentionnés soient de nature exclusive et que tous les droits similaires, qu'ils soient enregistrés ou non (y compris, sans limitation, toutes les extensions, reprises, renouvellements et renouvellements). Ce qui précède comprendra, en ce qui concerne les droits enregistrables, toute demande faite ou tout droit de faire une demande en ce qui concerne de tels droits; 

Lumi Apps signifie Lumi Join, Lumi Show, Lumi Say ou toute autre application mobile mise à disposition par Lumi (qu'il s'agisse d'une application mobile autonome ou incorporée dans une application mobile intégrée), telle que modifiée et / ou mise à jour de temps à autre par Lumi à sa discrétion; 

Tableau de bord Lumi désigne le portail Web interactif mis à la disposition du client par Lumi à des fins de script, de conception et de déploiement d'un événement pour les répondants, ainsi que de génération de rapports en temps réel sur les données collectées au cours des événements; 

Logiciel Lumi désigne tout logiciel utilisé ou fourni par Lumi dans le cadre de l'exécution du présent Contrat (y compris, sans limitation, tout logiciel intégré au tableau de bord Lumi, aux applications Lumi et / ou à l'Équipement) et tout matériel découlant de l'utilisation ou de la manipulation. de tels logiciels; 

Boutiques en ligne signifie l'App Store, l'Android Market et tout autre site Web ou portail où des versions de l'application Lumi Apps sont disponibles au téléchargement à la discrétion de Lumi; 

Conditions d'utilisation en ligne désigne les conditions d'utilisation de Lumi en vigueur, telles que publiées à l'adresse: http://www. https://www.lumiglobal.com/terms-conditions/; 

Bon de commande désigne le bon de commande auquel sont attachées les présentes Conditions générales; 

Partie signifie Lumi ou le client, selon le contexte; 

Données brutes: toute information ou donnée relative aux répondants fournie par le client, à l'exclusion des données du répondant; 

Répondant désigne toute personne à qui tout ou partie du Lumi Apps, le tableau de bord Lumi, le logiciel Lumi et l'Équipement est mise à disposition et / ou qui fournit une réponse à un événement en rapport avec le présent Contrat; 

Données du répondant: les informations ou données personnelles protégées par la législation sur la protection des données fournie par un répondant dans le cadre de sa réponse à un événement; 

Services désigne les Services devant être fournis par Lumi au client, comme indiqué sur le bon de commande; et 

Terme a la signification qui lui est donnée dans le bon de commande. 


(a)  lorsque le client exige uniquement des Services de Lumi, les dispositions du présent Contrat relatives aux Équipements ne s'appliquent pas dans la mesure  ces dispositions concernent des Équipements (mais s'appliquent dans la mesure  ces dispositions concernent des Services); et 

(b)  lorsque le client requiert uniquement de l’Équipement de Lumi, les dispositions du présent Contrat relatives aux Services ne s'appliquent pas dans la mesure  elles concernent des Services (mais s’applique dans la mesure  ces dispositions concernent l’Équipement). 

  1. 2. SERVICES 

La présente clause 2 ne s'applique que si les Services doivent être fournis par Lumi au client conformément au présent Contrat. 


  1. 2.1. Sous réserve de l'exécution du présent Contrat et du paiement des frais, Lumi accordera au client un droit personnel, non exclusif et non transférable, d'accéder et d'utiliser le tableau de bord Lumi pendant la durée du terme, selon la portée expresse des Services. 

  1. 2.2. Lumi doit: 

(a)  si et dans la mesure requise par la portée expresse des Services, déployer des efforts commercialement raisonnables pour mettre les Lumi Apps à la disposition gratuite des Répondants via les magasins en ligne et sous réserve de l'acceptation des termes et conditions de l'application Lumi Apps par chaque Répondeur et de leur capacité à télécharger, installer et utiliser l'application Lumi Apps sur un appareil compatible; 

(b)  héberger (ou procurer l'hébergement) du contenu de la recherche et / ou de l'événement et des données du répondant conformément à la clause 8; et 

(c)  fournira tout autre Équipement et / ou service tels que définis dans le bon de commande et / ou pouvant être convenus de temps à autre avec le client aux tarifs convenus. 

  1. 2.3. Le client doit: 

(a)  veiller à ce que seuls les employés du client auxquels un nom d’utilisateur spécifique a été attribué et qui ont accepté les Conditions d’utilisation du tableau de bord Lumi («Utilisateurs Autorisés») aient accès au système; et 

(b)  s'assurer que les utilisateurs autorisés se conforment aux conditions d'utilisation en ligne et que le client est responsable des actes et des omissions des utilisateurs autorisés comme s'il s'agissait d'actes ou d'omissions du client. 

  1. 2.4. Le client reconnaît que Lumi ne sera pas responsable de: 

(a)  rechercher, obtenir ou gérer les relations des répondants, à moins que cela ne soit expressément inclus dans les Services décrits dans le bon de commande; ou 

(b)  vérifier l'intégrité, l'exactitude, la fiabilité, la qualité ou la légalité de toute donnée brute, donnée du répondant ou contenu de tout événement. 

  1. 2.5. Si les Services incluent le développement par Lumi d’une version personnalisée d’une application Lumi («Application de marque Lumi»), alors: 

(a)  Lumi développera une application de marque Lumi contenant le nom du client et son image de marque, conformément aux spécifications et aux délais convenus par les Parties; 

(b)  Tous les droits de propriété intellectuelle dans  l'application de marque Lumi seront et demeureront acquis à Lumi; 

(c)  Le client doit payer les frais supplémentaires indiqués dans le bon de commande pour l'hébergement et le déploiement de l'application de marque Lumi, tant qu'elle reste disponible sur une boutique en ligne; et 

(d)  Lumi retirera l’application de marque Lumi des boutiques en ligne dans les 30 jours suivant la réception de la notification écrite du client lui demandant de le faire. 


La présente clause 3 ne s'applique que si Lumi doit fournir uniquement de l'Équipement au client conformément au présent Contrat. 


  1. 3.1. Sous réserve de l'exécution du présent Contrat et du paiement des frais, Lumi s'engage à fournir l'Équipement à louer et le client accepte de louer l'Équipement conformément aux conditions du présent Contrat. 

  1. 3.2. Perte ou dommages à l'Équipement: 

(a)  Le client accepte de payer des frais d'assurance couvrant les dommages causés à l'Équipement pendant la durée du présent Contrat. 

(b)  Le client est tenu, à tout moment pendant la durée du présent Contrat, de traiter l'Équipement avec au moins le même niveau de prudence que ses propres actifs. Ces précautions incluent, notamment, la création d'un environnement sûr pour le transport, le stockage et l'utilisation de l'Équipement, le cas échéant. 

(c)  Si l'Équipement est perdu ou endommagé du fait que le client n'a pas respecté la clause 3.2 (b), ou autrement du fait de la négligence du client ou de tout acte ou omission négligent de la part de ses employés, sous-traitants, fournisseurs ou tout tiers sous son contrôle, le client doit payer à Lumi, sur demande, le prix courant standard pour l’achat de l’Équipement ainsi perdu ou endommagé. 

(d)  Le client doit à tout moment et à tous égards indemniser Lumi sur demande, à partir de toute dépense, responsabilité, perte, réclamation ou poursuite quelconque relative à un dommage corporel quelconque et à des dommages matériels quelconques (y compris l'Équipement) découlant de la location, de la livraison, de l'utilisation, de la mauvaise utilisation, de la non-utilisation, de la collecte ou du retour de l'Équipement par le client, ou en découlant, ou résultant de celui-ci. 

  1. 3.3. Résiliation de la location et Contrat 

Lumi aura le droit, à tout moment et pour quelque raison que ce soit sans explication, de résilier le présent Contrat (cette résiliation prenant effet immédiatement) et de reprendre possession de l'Équipement ou de le retirer de tout ou partie de celui-ci. Dans l'éventualité  Lumi mettrait fin au Contrat, le client ne paiera aucun frais d'annulation. 

  1. 3.4. Retour de l'Équipement 

Lorsque le client est responsable de l'organisation du transport de l'Équipement, celui-ci doit être retourné à Lumi avant 17 h 30 le dernier jour de la location, sauf convention contraire. Les retours tardifs seront facturés au taux de location journalier en vigueur de Lumi. 

  1. 3.5. Équipement électrique 

Le client reconnaît que l'Équipement comprend de l'Équipement électrique et doit normalement être utilisé avec des fiches et / ou des prises de courant, mais s'il est temporairement remplacé par d'autres fiches ou prises de courant appropriées, cette opération doit être effectuée par une personne compétente qui doit également rétablir l'état initial et l'Équipement électrique ne doit en aucun cas être utilisé sans une mise à la terre correcte, à moins qu'il ne soit à double isolation. Lumi ne peut être tenu responsable de toute responsabilité résultant du non-respect par le client de cette Clause. 

  1. 3.6. Responsabilité 

(a)  Le risque dans lÉquipement est transféré au client, au lieu  il en prend réception et, dans de telles circonstances, persiste jusqu’à ce que Lumi confirme la réception du retour de tout l’Équipement. Le client accepte ni vendre ni de céder le contrôle de l'Équipement à moins qu'il utilise un transporteur tiers pour son transport. Lorsque le client utilise un tiers comme transporteur, le client a l'obligation de choisir un transporteur tiers fiable et de bonne réputation. Le client coopèrera pleinement avec Lumi afin de permettre à Lumi de faire une réclamation contre ledit transporteur, si nécessaire. 

(b)  Le client s'engage à s'assurer que (i) personne n'utilise l'Équipement sans avoir obtenu la formation nécessaire, (ii) il ne permet pas que l'Équipement soit utilisé à mauvais escient; et (iii) il veillera à ce que seuls ses représentants autorisés ou ceux de Lumi aient accès à l'Équipement. 

(c)  Le client reconnaît par la